Off the Market/Engagement Vector File/SVG, Clip Art, EPS/Personal and Commercial Business Use

Frequently Asked Questions

HOW DO I DOWNLOAD MY FILES?

After purchasing one of my DIY stationery templats, you will receive an email from "Templett" with a link to where you can customize your template. No downloading of a file, fonts, or particular program is required to begin creating your stationery.

If purchasing printable art (ie not stationery templates) you will be able to download your file(s) immediately upon completing payment. To access your digital file(s), go to Your Account > Purchases and Reviews (https://www.etsy.com/your/purchases) and locate your order. Click on "Download Files" to navigate to the downloads page to access all the files attached to your order.

WHAT CAN I EDIT IN MY STATIONERY TEMPLATE?

- All text is editable.
- All font styles can be changed with extra font styles available right within Templett
- Add, resize, recolor, move, or delete any text.
- Change the color of the background.
- Graphics can be resized, moved, or deleted. They cannot be recolored aside from lightening, darkening, or changing the saturation of the current colors.
- Add your own elements (pictures, additional text fields, backside, etc)

WHAT SOFTWARE DO I NEED?

No special software is necessary to customize your templates! You will be able to fully edit your template right from within your favorite web browser (on desktops only, templates cannot be edited on mobile phones or tablets).

After customizing your template, you have the choice to save the stationery as a PDF, JPEG, or PNG. You will need the free Adobe PDF Reader in order to open a PDF.

WILL YOU HELP ME IF I GET STUCK?

Absolutely, of course! That is what I am here for :)
Message me here on Etsy and I will respond within two business days.

WHERE SHOULD I PRINT MY TEMPLATE?

Jen recommends printing from the comfort of your own home or at a local printer. For the best final results, we recommend you print on thick, high-quality paper (80lb / 220gsm or heavier).

Pink Spruce Designs recommends Prints of Love when choosing a professional printer to complete your project. For every order you place with Prints of Love, a tree will be planted in your name! You will receive 10% off your print order when using my referral link: https://printsoflove.com/ref/pinksprucedesigns

TERMS OF USE

By purchasing one of Pink Spruce Designs' digital templates or digital art, you agree to read the item description carefully. All templates and digital art files are FOR PERSONAL USE ONLY.

The templates and the physical items created may not be resold, shared, or used commercially. Likewise, you may not copy, redistribute, or resell the designs and artwork.

Orders only deliver digital files and do not include printing, framing, or accessories.

Due to different monitor/printer calibration settings, the color on your screen may not truly represent the finished print.

Original Designs by Jennifer Cassellius | © 2022-Present Pink Spruce Designs

CLOTHING ORDERS - CANCELLATIONS

You’re free to cancel a clothing order anytime before items have been created (usually within one hour of placing the order). If a cancelation is requested after an item has started the process of being made, it is unlikely that a cancelation is possible.

CLOTHING ORDERS - REFUNDS & EXCHANGES

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To request a refund, please reach out with photo evidence of the item’s improper condition. You will need to ship the item back to us, but those shipping costs will be covered.

If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their mind regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.

CLOTHING ORDERS - SHIPPING POLICIES

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link. Refunds will not be given for delayed deliveries because of the shipping carriers.