Printable Envelope Liner/Eucalyptus Invite/Envelope Liner Template/A7 Envelope Liner Template/Boho Envelope Liner/Botanical Envelope Liner

Frequently Asked Questions

HOW DO I DOWNLOAD MY FILES?

After purchasing one of my DIY printable files, you will receive an email from "Templett" with a link to where you can customize your template. No downloading of a file, fonts, or special program required to begin creating your stationery.

WHAT CAN I EDIT?

- All text is editable.
- All font styles can be changed with extra font styles available right within Templett
- Add, resize, recolor, move, or delete any text.
- Change the color of the background.
- Graphics can be resized, moved, or deleted. They cannot be recolored aside from lightening, darkening, or changing the saturation of the current colors.
- Add your own elements (pictures, additional text fields, backside, etc)

WHAT SOFTWARE DO I NEED?

No special software is necessary to customize your templates! You will be able to fully edit your template right from within your favorite web browser (on desktops only, templates cannot be edited on mobile phones or tablets).

After customizing your template, you have the choice to save the stationery as a PDF, JPEG, or PNG. You will need the free Adobe PDF Reader in order to open a PDF.

WILL YOU HELP ME IF I GET STUCK?

Absolutely, of course! That is what I am here for :)
Message me here on Etsy and I will respond within two business days.

WHERE SHOULD I PRINT MY TEMPLATE?

Jen recommends printing from the comfort of your own home or at a local printer. Online printing companies that allow you to upload your own design (such as VistaPrint) are also great options. You have the ability to size your design upon an A4 or Letter sized document (and can even adjust it to print multiples on each, if size allows) when saving.

TERMS OF USE

By purchasing one of Pink Spruce Designs's digital templates, you agree that you have read the item description carefully. All templates are FOR PERSONAL USE ONLY. The templates and the physical items created may not be resold, shared, or used commercially. Original Designs by Jennifer Cassellius | © 2022-Present Pink Spruce Designs

CLOTHING ORDERS - CANCELLATIONS

You’re free to cancel a clothing order anytime before items have been created (usually within one hour of placing the order). If a cancelation is requested after an item has started the process of being made, it is unlikely that a cancelation is possible.

CLOTHING ORDERS - REFUNDS & EXCHANGES

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To request a refund, please reach out with photo evidence of the item’s improper condition. You will need to ship the item back to us, but those shipping costs will be covered.

If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their mind regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.

CLOTHING ORDERS - SHIPPING POLICIES

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link. Refunds will not be given for delayed deliveries because of the shipping carriers.